In today’s ever-changing landscape, innovation disrupts industries overnight, and users and customer demands evolve at lightning speed, embracing a culture of innovation is no longer a choice but a necessity. Businesses that resist the need to innovate risk becoming irrelevant to their consumers. This is because users and customers crave personalised, seamless, and constantly evolving products or services and tend to gravitate towards companies that offer innovative products and services that make their lives easier.

Take Nokia, for example, which was one of the major cellular providers in 1999 with an operating profit of $4 billion. Nokia underestimated its brand’s power as a result of increased revenue and international development, assuming that even if it launched late in the smartphone market, consumers would still choose their product. However, with the rise of Google and Steve Jobs’s introduction of the iPhone, which had no physical keypad, people’s attention shifted from the love of hardware to software, and when Nokia finally decided to release their smartphone in 2008, people had already begun choosing between Android and Apple.

Failure to innovate and stay up-to-date with the most recent trends and technologies played a key role in Nokia’s decline. A company that was once the world’s major cellular provider is now a case study for what would happen to organisations that fail to innovate.

Here are some of the ways that innovation is transforming industries:

Ride-hailing apps are becoming increasingly popular. Traditional taxi services have been replaced by ride-hailing apps in the transportation industry, which provide convenience and efficiency. This is because they provide a more user-friendly experience than traditional taxis, such as app-based booking, real-time driver tracking, and discounts to clients who take the most rides, resulting in a more streamlined and economical experience for consumers.

The financial services sector. Fintech startups are now leveraging technology to provide novel financial goods and services, such as mobile banking apps, putting pressure on traditional banks while increasing client accessibility and convenience.
Healthcare is currently experiencing a wave of innovation. Healthcare providers are shifting away from traditional approaches and towards establishing healthcare platforms that enable patients to communicate with doctors remotely. These developments have enhanced patient access to healthcare services while also personalising the experience.

These are just a few examples of how innovation is transforming industries. Businesses that do not adapt and embrace an innovative culture risk falling behind in the struggle for user and customer satisfaction and retention.
Here are some key aspects to put into consideration when cultivating a culture of innovation within your organisation:
Mindset: To promote an innovation culture, open communication and collaboration are essential.

In an organisation, it is cardinal to break down departmental silos and promote information sharing among teams.
– Encourage people to exchange ideas, challenge assumptions, and work together productively.
– Shift the company’s perspective from dreading failure to embracing it as a learning opportunity.
– Encourage employees to take responsibility, applaud new ideas, and recognise and promote individuals who contribute to this culture.
Customer Centricity:
– Focus on the customer and user journey, which entails placing the customer and user at the centre of your innovation activities and soliciting user feedback on a regular basis.
– You can then leverage that feedback into rapid prototyping and iteration cycles by using design tools and processes that are appropriate for your needs.

This enables you to swiftly test and modify your ideas, ensuring that your innovations actually satisfy the needs of customers and users while also adjusting to changing market conditions.

Resources: To foster innovation, businesses should invest in future-focused R&D and employee skill development. R&D involves exploring emerging technologies, attending industry conferences, and collaborating with research institutions.

– Training programmes equip employees with the skills to translate discoveries into reality, such as problem-solving, user experience, and design. Combining these investments creates a powerful engine for sustainable innovation, ensuring the company stays ahead of the curve.

It is critical to understand that cultivating an innovative culture does not happen by chance. It requires a culture shift within the organisation. This change entails fostering a creative and experimental mindset, as well as establishing innovative techniques for efficiently generating and developing ideas.

BongoHive’s mission is to assist organisations in developing an innovative culture.
To learn more about how BongoHive can assist your organisation in building a culture of innovation for success, please contact us at [email protected].

Doreen Mwape
Associate – Innovation Consulting