Insights from the Consult Team
The ultimate goal of every e-commerce store is for users to take action on your site that converts them to actual customers. The action can include completing a purchase, signing up for a trial or downloading an app. The conversion …
When a customer calls a call centre, they are hoping that their query will be sorted out but that is not always the case. Sometimes calls go unanswered, customers wait on the call queue to be attended to or there …
A Chief Technology Officer (CTO) is a professional who is responsible for all the technical aspects of company processes, tech-team management, and strategic decision-making. A CTO plays a key role in understanding an organisation’s business needs and the technological aspects …
Insurance companies face a huge number of claims, customer queries and large amounts of diverse data. With all these demanding and manual processes, the insurance industry needs to expand their technological capabilities so that they can do business faster, cheaper …
Teaching and learning have evolved in the past months to meet the new normal through virtual classrooms. Institutions of learning are embracing the value of using digital learning tools to engage their learners. In this age of social distancing and …
The use of technology to enhance and automate financial services and processes has risen dramatically over the years. This has seen the birth of many FinTechs who are helping businesses, companies and consumers to better manage their financial operations.
According …
Workflow Automation is a technology that automates tasks. This self-operating technology automates repetitive and manual processes, therefore, saving time and reducing error.
When some tasks are automated, productivity increases because employees have enough time to work on key organisational tasks …
Search Engine Optimisation (SEO) is one of the most important investments at a time like this one. As the shift of activities from offline to online accelerate, optimisation of content is more critical now. Consumers have now turned to the …
The COVID-19 pandemic has provided organisations with a huge task of rethinking their business models, modes of operation and operation processes. Many businesses around the world have suffered the loss of revenue while others have completely shut down.
A survey…
A Guide to Managing Remote Teams
Remote work has now become more than a trend. The uncertain times have necessitated the need for employees to work from home, an activity which is likely to continue even after the pandemic. Managing …
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