Tag: Customer Experience

Measuring Innovation Success: Metrics and Strategies for Corporate Growth

In the fast-paced world of business, innovation stands as a cornerstone for success.

For companies striving to maintain their competitive edge, measuring the effectiveness of their innovation efforts becomes essential. By exploring the metrics and strategies that define innovation success, …

Unmasking the Dangers of Innovation Theatre: A Call for Genuine Progress

In today’s dynamic business landscape, the concept of innovation has morphed into a resounding buzzword that resonates across industries in Zambia.

Many organisations are racing to claim the mantle of trailblazers, disruptors, and pioneers in their quest to stay ahead …

Innovation in Action: User-centered Approach and Design Thinking

Innovation plays a vital role in today’s rapidly changing world. Organizations, both in the corporate and non-profit sectors, are increasingly recognizing the need to embrace innovation to stay ahead, drive growth, and tackle complex challenges. We had the opportunity to