We have all encountered good and bad customer experiences in one way or the other. The different experiences have played a key role in deciding whether to continue interacting with a particular brand or not.
This is also true for …
In our innovation open letter to stakeholders, our Innovation Lead, Sekayi Fundafunda asked a thought-provoking question: How do you build what’s next?
“There certainly isn’t one magic answer to ‘how you build what is next’, but I like to think …
When a customer calls a call centre, they are hoping that their query will be sorted out but that is not always the case. Sometimes calls go unanswered, customers wait on the call queue to be attended to or there …
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