Tag: Customer Experience

Customer-Driven Innovation

By Stellia Zulu on 4 February 2021
in Consult Insights

In our innovation open letter to stakeholders, our Innovation Lead, Sekayi Fundafunda asked a thought-provoking question: How do you build what’s next?

“There certainly isn’t one magic answer to ‘how you build what is next’, but I like to think …

Technology Driven Customer Support

By Stellia Zulu on 6 November 2020
in Consult Insights

When a customer calls a call centre, they are hoping that their query will be sorted out but that is not always the case. Sometimes calls go unanswered, customers wait on the call queue to be attended to or there …

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