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Insights from the Consult Team
At this point, we have established that the new normal requires businesses to be adaptive, innovative and technologically conscious if they are to cope with the unexpected changes that COVID-19 has brought. As we continue to navigate the new normal, innovation and new technologies will continue to shape the business landscape in 2021 and beyond…. Read more »
“What is next?” This is a question we find ourselves asking one another at BongoHive. We see this question being asked amongst our partners too, every year, and in 2020 the exploration of what is next is exacerbated by the global pandemic, COVID-19. As an innovation, entrepreneurship, and technology hub, we spend the majority of… Read more »
In just a short period of time, the COVID-19 pandemic has caused major shifts in the economic environment and brought about massive economic disruptions which have affected businesses around the globe. This has been one of the biggest blows in this century and it might be hard for businesses to get back on track even… Read more »
Digital Marketing Trends To Look Out for in 2021 Digital marketing is one of the fast-evolving niches in the business world. It depends on the fast-evolving technology and so your digital marketing strategy should respond to the new developments quick enough. Are you ready to start planning your 2021 digital marketing strategy? As you get started,… Read more »
The ultimate goal of every e-commerce store is for users to take action on your site that converts them to actual customers. The action can include completing a purchase, signing up for a trial or downloading an app. The conversion rate shows the percentages of visitors who are taking the desired action on your site…. Read more »
When a customer calls a call centre, they are hoping that their query will be sorted out but that is not always the case. Sometimes calls go unanswered, customers wait on the call queue to be attended to or there is simply a lack of understanding between an agent and a customer. These are some… Read more »
A Chief Technology Officer (CTO) is a professional who is responsible for all the technical aspects of company processes, tech-team management, and strategic decision-making. A CTO plays a key role in understanding an organisation’s business needs and the technological aspects of meeting them. However, you do not need to have a full-time person performing this… Read more »
Insurance companies face a huge number of claims, customer queries and large amounts of diverse data. With all these demanding and manual processes, the insurance industry needs to expand their technological capabilities so that they can do business faster, cheaper and more securely. According to the PWC 2019 Zambia Insurance Survey, the inability of the… Read more »
Teaching and learning have evolved in the past months to meet the new normal through virtual classrooms. Institutions of learning are embracing the value of using digital learning tools to engage their learners. In this age of social distancing and learning from home, educational technology (EdTech) has presented opportunities for innovators to explore new ways… Read more »
The use of technology to enhance and automate financial services and processes has risen dramatically over the years. This has seen the birth of many FinTechs who are helping businesses, companies and consumers to better manage their financial operations. According to the ZICTA Tech Bulletin, the use of mobile money services to receive and send… Read more »
Zambia’s leading innovation hub.